Questions, answered.

Baicart is a tech and gadgets e-commerce store based in Lagos, Nigeria. We source and deliver authentic products at the best possible prices.

Our physical store is at 7 Idowu Lane, Computer Village, Ikeja, Lagos. We deliver nationwide across Nigeria with no restrictions.

Yes. Every product listed and sold as brand new on Baicart is 100% genuine and authentic. We source directly from authorised channels.

Once your order is processed and shipped, you can track it directly on our website using your order number. You will also receive status updates by email and SMS.

If the product is out of stock, we will issue a full refund as soon as possible. We may offer a comparable alternative — but there is no obligation to accept.

Yes — we offer international shipping to selected countries. Shipping costs and delivery timelines are calculated at checkout.

Within Lagos, delivery is usually completed within 12 hours. For other parts of Nigeria, delivery takes 24 to 72 hours.

File a complaint immediately with our customer support team and include clear pictorial evidence of the damage. We will guide you on next steps.

We accept bank transfer, card, USSD, and internet gateway payments. We do not offer Cash on Delivery.

Yes. We use secure payment gateways powered by trusted partners such as Flutterwave and Paystack.

Yes, provided the product is returned in perfect physical condition. A refund is processed only if the issue is not caused by the customer and we cannot replace.

For every brand new product, we provide the manufacturer's warranty — a minimum of one year.

Pre-owned products come with a 30-day warranty from the date of delivery.

Contact our customer support team first and provide the receipt issued by Baicart. File a complaint before sending or dropping off the product.

Reach us by email at info@baicart.com or through the contact form on our Contact page.