Returns & Refunds.

We stand behind every product we sell. Returns are accepted when the issue is not caused by the customer and the item is in perfect physical condition with no signs of tampering. We always try to replace before we refund — and if replacement isn't possible, the refund goes back via your original payment method.

• The product was delivered damaged, defective, or not as described.
• The product fails to meet reasonable usage expectations on arrival.
• The wrong item was shipped to you.
• The product is returned in perfect physical condition with all original packaging, seals and accessories intact.
• The claim is raised with Baicart before the item is shipped back.

For fairness to every customer, we cannot process returns for:

• Change of mind or personal feelings about the product.
• Items with signs of physical, liquid, or electrical damage caused after delivery.
• Items that have been tampered with, opened, or repaired by any third party.
• Products with broken or missing original seals, stickers, or serial numbers.
• Items returned without first filing a complaint with Baicart.

Approved refunds are processed back to the original payment method used at checkout — bank transfer, card, USSD, or gateway. Processing time depends on your bank, but most refunds clear within 3–10 business days.

If your product was out of stock after payment, we will issue a full refund as soon as possible — no inspection required.

Reach us at info@baicart.com or visit our store at 7 Idowu Lane, Computer Village, Ikeja. Have your order number and a short description of the issue ready.